Sales Associate - Clackamas (Miller Paint Location)

As a Sales Associate with Rodda Paint and Miller Paint, you will play a crucial role in our team. Your dedication to delivering top-notch customer service, sharing product knowledge, and providing project support will directly shape our customers’ experience. Your passion for assisting customers with their painting projects, making product recommendations, and mixing paint will be a key factor in our customers’ satisfaction.

Reporting to the Store Manager, the Sales Associate/Driver is responsible for participating as a team member of the store unit providing exceptional performance in the areas of customer service, product sales and operating processes. Support Store Management in day-to-day operations of the store. For delivery driver portion of position; safely and lawfully operate the Rodda Paint vehicle so travel time and distance during delivery is optimal

Customer Service, Operations, and Logistics:

• Display a commitment to the company, customer, and fellow employees to “do the right thing” while making decisions and problem solving on the job. Maintain composure, through optimistic, professional and approachable manners
• Demonstrate kind and respectful treatment of others which embodies the Code of Conduct and Workplace Fairness programs
• Possess and demonstrate a collaborative, positive attitude with customers and fellow Rodda employees
• Answering basic customer inquiries in person and by phone
• Determine and recommend products to customers ensuring they are supplied with all items required for their project
• Order processing, accurate tinting and shaking of paint, recording information in customer color history files
• Operating basic functions in the POS system, i.e. processing of sales, product inquiries, pricing, etc.
• Security and protection of company and corporate inventory and assets
• Inventory control; aisle /slotting, cycle counts
• Shipping and receiving duties; putting away, rotating and stock, etc.
• Safely operate equipment, forklifts, pallet jacks, hand trucks, loading and unloading of vehicles
• Participate in keeping the store organized, clean, tidy, and inviting
• Follow and enforce all workplace safety rules, procedures, and COVID-19 store protocols. Report any safety concerns or workplace hazards or incidents/events
• Proper use and maintenance required / supplied PPE (personal protection equipment)
• AOR’s – Areas of Responsibilities: All other store operational duties as assigned

Knowledge, Skills, Requirements and Essential Functions:

• Timely and predictable attendance is a requirement of all positions at Rodda Paint
• Scheduling & reporting must remain flexible & available given the needs of the business & our customers
• Through presence and on-the-job training, actively develop a working knowledge of core product lines, tinting of paint based on formulated colors, using the color matching systems and auto tinter
• Training: Complete all required job training including, but not limited to: Sales Associate Training, HMIS / DOT Transportation & Handling of Dangerous Goods, Safe Driving, SERVICE 6, forklift cert. (if required), Workplace Fairness / Code of Conduct, Workplace Safety / Accident Prevention Program, COVID-19 Store Protocols
• Driving: With rare exception, the ability to legally drive on business is an essential function of all store positions. Must present & sustain a Department of Motor Vehicles Record (DMVR), which is consistent with company safe-driving guidelines. In the context of this description ‘legal’ means: Personal liability insurance at the state minimum; possession of an active, unrestricted driver’s license issued by the state of residence; no more than three (3) convictions for ‘moving’ violations in the trailing 36-months; no ‘criminal traffic’ convictions (negligence, DUII/DWI, racing, vehicular homicide/assault, etc.) in the trailing 60-months.
• Basic oral communication: Fully conversant (speaking, listening), fluent in English.
• Reading and writing skills: Basic skill in reading and writing documents in standard English text
• Mathematical skills: Skill in adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. Understanding of measures and weights. Money computation, making accurate change
• Computer / POS: Basic skills required. Familiar with internet navigation, emails, online training, Windows/Office, POS, etc.
• High School Graduate or GED Equivalent

The work environment consists of physical conditions typical of a retail store, sales floor environment. The job is performed while standing with regular walking and the lifting and carrying of various paint containers and related items.  Full-physical mobility is required to the performance of every store position.